Recorded: May 10, 2017 (Run Time: 2:11:31)
$99 (MHCA members) and $149 (non-members)
*This item will be sent within 24 hours of receipt of payment.
The Rehabilitation and Clinical Quality Teams have joined forces to share tactics in improving Quality and Patient Experience scores.
Medicare Certified Home Care Agencies
- Identify and understand components of the functional STAR items
- Understand the proper scoring of the functional OASIS assessment through active observation
- List opportunities for your agency to improve patient functional outcomes
- Identify and understand the components of the patient experience survey
- Explore ways to educate and engage staff to maximize the patient experience
- Describe opportunities for your agency to improve patient experience and the STAR rating
MHCA Rehabilitation and Clinical Quality Teams