PRICE: $99 MEMBERS AND $149 NON-MEMBERS
Recorded on August 23, 2022
Webinar DESCRIPTION
Program Objectives:- Review the Home Health Care CAHPS survey domains to inform a data-driven improvement strategy.
- Discuss strategies to encourage clients to complete the survey.
- Review tactics to educate your field staff about patient satisfaction and how to provide good care.
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PRESENTER
John Rabbia, PT, DPT, MS, MBA, COS-C, Director, Operations Consulting, SimiTree
John Rabbia joined the SimiTree team in 2021 to provide clinical and operational consulting, offering more than 20 years of experience in leading organizations to achieve quality and financial efficiency through continuous performance improvement. Initially trained as a physical therapist and wound care specialist, Dr. Rabbia's extensive background includes agency management, operational turnaround, clinical quality, and business development.
Gladys Bakken, BSN, RN, Director, RiverView Home Care
Gladys Bakken is the Director of RiverView Home Care in Crookston MN. Her nursing career began 43 years ago following graduation from LPN school. The Monday after graduation she began a 24 year journey at a private health care facility within a convent. During that time she returned to school for an RN degree and was the DON for the facility for many years. In 2003, 19 years ago, Gladys made a career change and began working at RiverView in Home Care/Hospice and has been there ever since. She has been married to her husband Keith for 43 years. They live in the country and enjoy running, gardening, and family time. Their two daughters and their families live across the border in North Dakota so they are fairly close by, which is great!
Karen Leutner, MPT, Director Home Health and AHCS Quality and Compliance, Allina Health Home Health
Physical Therapist by background with 18 years of experience in home health. Has worked as a clinician in the field, quality and compliance manager, clinical manager and director.
Rebekah Theilen Barnes, BSN, MAHHSA, Homecare Nursing Supervisor, Lakeview Homecare
Rebekah “Beka” Thielen Barnes is the Homecare Nursing Supervisor at Lakeview Homecare after spending 6 years as a Case Manager at Lakeview. Beka has worked with compliance and quality on performance improvement projects and participates in the QAPI committee. Beka recently graduated with a Masters in Health and Human Services Administration with the objective of improving quality of care for Lakeview Homecare.
CONTINUING EDUCATION
CEU will not be offered with this recording.
EDUCATION PAYMENT POLICY
Invoice for educational session must be paid in full before webinar details will be sent out.
TERMS OF USE
This recording will be available until it is no longer relevant. This item is non-refundable.
QUESTIONS?
Please contact Melissa Stenberg, MHCA Education Manager at (651) 635-0923 or MSTENBERG@MNHOMECARE.ORG
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